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  • When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
  • How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 9-12 business days for delivery in the United States, and 15-20 business days for international orders (depending on location).
  • Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

  • COVID-19 response:

We continue to do our best to ship your order as quickly and safe as possible, we answer all questions via our email help@icyfied.com. There maybe some delays in some areas due to quarantine lockdowns, plus we have implemented strict protocols to protect our team and customers, specifically informed by guidance as provided by the CDC that may cause 1 to 2 working days your order processing time. We apologise in advance for any delays, and ask for your understanding during this challenging time. Your orders will be safely packed and shipped.

Please contact us at help@icyfied.com with any questions or concerns.

We send our thoughts and prayers to those affected. Stay safe, we will get through this together.

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